FAQs

Frequently Asked Questions

Jewellery

At Thorpe & Brown bespoke means tailor made.

Beginning with an initial design, offering our knowledge and expertise to inspire confidence in hand-crafting a design that is truly yours. We are your personal jeweller.

Visiting our showroom and enabling us to measure your finger professionally is by far the best way to determine your ring size accurately. If you are unable to do this however, please feel free to use our sizing chart as the next best option. (Link to sizing guide)

A plain precious metal band can usually be resized. Stone-set rings are normally fine, although they can be more tricky, but there’s not much we can’t help with!

If your ring is stone-set and you are able to visit our showroom, please do so with your ring so that we can advise whether a resize is possible, or for further information please give us a call on 01455 635088.

To ensure the longevity of your jewellery, we would recommend you avoid wearing your jewellery when participating heavy duty work, such as gardening. Avoid applying creams or make-up or spraying perfume directly onto your jewellery as this can discolour precious metals, including silver. Household chemicals and bleaches are also to be avoided, which may be a bonus if you want to get out of doing the cleaning! To prevent mis-shaping we would recommend storing your jewellery carefully, laying flat or hanging chains up. If your jewellery is looking a little dull, you can purchase a microfibre Jewellery cleaning cloth from us. Alternatively pop into the showroom with your jewellery where we can clean and polish it for you to bring back the sparkle!  

At Thorpe & Brown no job is too small. From chain repairs to ring resizing and cleaning and polishing, we will endeavour to repair your jewellery for you.

It’s best if we can see the item in person, so if you are able to visit our showroom, please do so with your jewellery so one of our expert staff can advise further on the nature of the repair.

We also offer an engraving service – for more information please contact us via telephone or email.

From traditional engraving, to fingerprints and your own handwriting, we provide a professional engraving service. Using diamond cutting machinery we can add almost any design to your jewellery, patterns such as grooves and beading. 

We can also add personal touches, like birthstones to your existing jewellery -contact us for further information.

Please note that items that have been personalised cannot be returned.

All of the gold plated pieces sold at Thorpe & Brown are handcrafted in sterling silver and finished with a layer of gold plating. Please note that as this is only a thin layer of gold deposited to the surface, therefore we do not advise you wear plated rings or bracelets every day due to increased rate of wear and tear. Gold plated earrings and necklaces are fine to wear more regularly. However, if you should notice that the plating is wearing off at an excessive rate please bring the jewellery back into our showroom and we’ll take a look at it for you.

With over 15 years experience in valuing jewellery, we offer a full valuation service, providing valuations for single items, or schedules for multiple pieces. Each come with full details and photographs to give your insurer and up to date information and you, piece of mind!

The difference between a quick clean and a full polish is quite substantial; quick jewellery cleaning brings back the sparkle to dull diamonds and gemstones, making the item appear shiny and clean on the surface.

A complete buff and polish, however, removes scratches and dullness obtained from general wear and tear to leave jewellery looking brand new again!

Although all three of these precious metals are classed as white metals, they are very different. White gold is in fact yellow gold mixed with at least one white metal alloy – such as nickel, manganese or palladium – to give it it’s white(ish) colour. As White gold is not naturally white, it requires maintenance from time to time and is finished with a layer rhodium to give it its iconic bright white colour. At Thorpe & Brown we offer white gold in either 9ct or 18ct.

Platinum & Palladium are denser metals. Their chemical composition means that they do not tarnish. The properties of the metal make both more grey in colour than White gold. At Thorpe & Brown our Platinum & Palladium are hallmarked at 950. Price is another factor that differentiates these metals, however metal price fluctuates daily so it is always best to check with one of our expert staff.


Shopping

We endeavour to keep our website as up to date as possible, however as we always have new & exciting designs in the showroom it’s best to visit us and see it first hand

You can return any unworn item, in it’s original packaging, within 30 days, for an exchange or full refund, with the exception of earrings due to hygiene reasons.

Yes, we ship internationally! Contact us for further information about postage costs and delivery.  

At Thorpe & Brown you can order exactly as you’d like to and if this is over the telephone then one of our friendly staff are on call to help assist in making this possible. To place an order via telephone call, 01455 635088.

All purchases come with a 12 month warranty. During the warranty period of 12 months from date of purchase, we will repair or replace (at no charge) any item that proves defective because of improper material or workmanship under normal use and care.

Vouchers can be purchased online & in store and redeemed by visiting our showroom. Thorpe & Brown vouchers can be used against any of the gorgeous pieces we showcase in store, our staff are always happy to assist you in selecting the perfect piece of jewellery. Alternatively, vouchers can also be used to offset against the price of a workshop.


Workshops

We endeavour to keep our website as up to date as possible, however as we always have new & exciting designs in the showroom it’s best to visit us and see it first hand

You can return any unworn item, in it’s original packaging, within 30 days, for an exchange or full refund, with the exception of earrings due to hygiene reasons.

Yes, we ship internationally! Contact us for further information about postage costs and delivery.  

At Thorpe & Brown you can order exactly as you’d like to and if this is over the telephone then one of our friendly staff are on call to help assist in making this possible. To place an order via telephone call, 01455 635088.

All purchases come with a 12 month warranty. During the warranty period of 12 months from date of purchase, we will repair or replace (at no charge) any item that proves defective because of improper material or workmanship under normal use and care.

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